Frequently Asked Questions (FAQ)

  • Over 25 years of EMS Billing Experience

Colleton Software has been active in EMS Billing since 1994 and has worked in South Carolina since 1994 and North Carolina since 2003.

  • Colleton does not bill for emergency rooms, doctor’s offices, or hospitals. We are 100% dedicated to EMS services and private transport services.

We do one thing, and we try and do it best. We do not bill for doctor’s office, hospitals, or the local chiropractic office. EMS Billing is a complex and detailed oriented business, and this industry is our exclusive focus

  • Outstanding references from North and South Carolina

Colleton Software is firmly established in South Carolina, with dozens of active clients located in the state. We have successfully worked with numerous 911 Systems, Rescue Squads, and private organizations over the past quarter-century.

  • Locally owned by North Carolina residents

The majority owners of Colleton Software are residents of Dunn, North Carolina in Harnett County north of Fayetteville and South of Raleigh, North Carolina.

  • Local Office within local driving distance

Colleton Software has an EMS Billing Company located in North Carolina and Walterboro (Colleton County), South Carolina.

  • Work Conducted here in the United States, nothing outsourced

All work conducted locally, no outsourcing overseas like our competitors, Creating and supporting jobs in the Carolinas, with investment in South Carolina owned and based locally owned businesses.

Colleton Software is committed to creating job opportunities here locally and never will outsource work overseas. 100% of the work will be conducted in South Carolina.

  • Documented case studies showing increased revenues for similar South Carolina based clients.

We have successfully integrated with many non-emergent and privately-held organizations throughout South Carolina and have increased revenues in numerous companies in South Carolina. We have provided case studies that PROVE Colleton Software is the right choice.

  • Clean record. We have a 100% record for providing our clients with full Medicare compliance and adherence to regulations.

Colleton has never been cited by CMS or Medicare for failure to adhere to standards. We have a 100% compliance record with regard to EMS Billing.

  • South Carolina jobs for South Carolina Citizens

Colleton Software is committed to creating job opportunities here in South Carolina and will never outsource work overseas. 100% of the work for Lakeside Medical will be conducted in South Carolina. We are dedicated to building Rural South Carolina communities through job creation and keeping the work here in the Palmetto State.

  • Colleton Software is a perfect size

We specialize in EMS and ambulance transport services only. We are located and conducting business here in South Carolina. Our focus is here. We specialize in working with rural and small to medium-sized 911 services and our private clients here in the Carolinas.

We are a wholly-owned, independent company. We are not part of a huge national company that must adhere to a corporate dogma or protects shareholders. We are not concerned with winning the biggest accounts in other states or expanding to be the biggest.


What’s your return policy?

Return any of our products–no questions asked–within 30 days of purchase. We even pay return shipping.


Do you ship oversees and to P.O. boxes?

Yes, we’ll ship your package anywhere that can accept deliveries.


Do you have customer service?

Of course! Our friendly and knowledgeable customer services reps are available to answer your questions 24/7/365.